Last updated: [14 January 2026]

This Privacy Policy explains how Ecosave (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use https://www.edinburghroofandroughcasting.co.uk (the “Website”).

We are committed to protecting your privacy and handling your data transparently and securely, in line with the UK GDPR and the Data Protection Act 2018.

1) Who We Are

Ecosave Installations Ltd

If you have questions about this policy or your data, contact us using the details above.

2) What Data We Collect

We may collect and process the following types of personal data:

a) Information you provide to us

  • Name

  • Email address

  • Telephone number

  • Postcode / address details (if submitted)

  • Details about your property and the work you’re enquiring about (e.g., roofing/roughcasting needs)

  • Any other information you add in message fields

b) Information collected automatically

  • IP address

  • Browser type and device information

  • Pages you view and time spent on the Website

  • Referring website/source

  • Cookies and similar tracking technologies (see Cookies section)

3) How We Use Your Data

We use your information to:

  • Respond to enquiries and provide quotes/surveys

  • Contact you by phone/email/SMS regarding your enquiry

  • Arrange surveys/appointments where requested

  • Improve our Website and user experience

  • Track marketing performance (e.g., Google Ads) where you have consented

  • Prevent fraud/spam and protect our systems

4) Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Consent (e.g., marketing cookies, optional marketing contact where selected)

  • Contract / steps to enter a contract (e.g., responding to quote requests)

  • Legitimate interests (e.g., improving services, preventing fraud, measuring website performance)

  • Legal obligation (where required)

5) Marketing

If you opt in, we may contact you with information about services, offers, or updates.
You can opt out at any time by:

  • Using the unsubscribe link (if included), or

  • Emailing info@edinburghroofandroughcasting.co.uk with “Unsubscribe” in the subject.

We do not sell your personal data.

6) Sharing Your Data

We may share your data with trusted third parties only when necessary to run our business and provide services, including:

  • Website hosting providers

  • Form/CRM systems used to process enquiries

  • Analytics and advertising providers (e.g., Google Analytics/Google Ads) where consent applies

  • IT/security providers who help protect and maintain our systems

We require service providers to protect your data and only use it for the intended purpose.

7) Cookies

We use cookies and similar technologies to:

  • Make the Website work properly

  • Understand how visitors use the Website

  • Improve performance and marketing effectiveness

Where required, we will request your consent before placing non-essential cookies. You can manage cookie preferences through [your cookie banner/settings] and via your browser.

8) How Long We Keep Your Data

We keep enquiry data only as long as necessary for the purpose collected, typically:

  • Enquiry and quote records: up to 12–24 months

  • Accounting/legal records: as required by law

  • Analytics data: retained per platform settings

You can request deletion earlier where appropriate.

9) How We Protect Your Data

We use reasonable technical and organisational measures to protect your personal data, including:

  • Secure hosting and access controls

  • Encryption where appropriate

  • Anti-spam and monitoring

  • Staff/contractor confidentiality obligations (where applicable)

No system is 100% secure, but we take security seriously and act quickly if an issue arises.

10) Your Rights

Under UK data protection law, you have rights including:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data (in certain cases)

  • Restriction or objection to processing

  • Data portability (in certain cases)

  • Withdraw consent (where consent is the basis)

To exercise your rights, contact info@edinburghroofandroughcasting.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO).

11) External Links

Our Website may contain links to other sites. We are not responsible for their content or privacy practices. Please read their policies.

12) Updates to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.